Monday, January 26, 2015

An Ode to the Page Referrer


A referrer is a generic term that is used to describe the source of traffic to a page or visit and can be broken down into a few sub categories of referrers such as page referrer, session referrer, and visitor referrer. In this post we’re going to focus on the page referrer, as it is one of the metrics that I personally love to look at and analyze. 

So what IS a page referrer? 
When you visit a web page, analytics will report the last page that you viewed before clicking over to the current page that you are viewing, i.e. what page “referred” you to the current page. A page referrer is also known as the “referrer URL” or a “referrer string” (Sullivan, 2010).

Referrer logs can help you analyze the traffic to your site and can provide you data on how exactly they are coming to your site. Some of the information you can view includes:

  • Which search engines have brought you traffic;
  • What keywords were used to find your site;
  • Top referring sites.
This is useful with SEO has search engine positioning strategies begin with a simple keyword phrase, and by looking in to what keywords customers were using to be referred to your site, it can help you define what words you could integrate in part of your SEO campaigns (Nobles, 2005).

So let’s look at some of the types of referrer logs we mentioned above. 

Which search engines have brought you traffic.
Looking at what search engines brought you to a specific page is important to look at cause it can help you decide where to put some of your media buys. In the instance of this site, you can see that Google is the top referring search engine. 
What keywords were used to find your site. 
I love this aspect of page referrers because you can see what keywords were used to bring people to your site, or what words people searched to find your site.

These metrics can be used to help influence SEO and AdWords campaigns. From the previous screen shot you can see that Google was search engine with the highest number of referrer visits, so focusing AdWords campaigns to Google using the above keywords would be useful in formulizing a successful SEO campaign.

Top Referring Sites.
Want to know which outside sources are sending traffic to your site? Looking at the top referring sites will give you that information. 
Why is looking at this data important? Maybe you didn’t know that fbi.gov was sending you a lot of traffic. By seeing this information it can now help you possibly form a partnership you didn’t know was possible or even form some link and content sharing opportunities.

So, as you can see, the page referrer metric is an important one to look at. It can help you identify potential partnerships and linking opportunities, help you establish keywords you could incorporate in to your SEO strategy, and can also assist in informing your company as to which search engines they should focus their search campaigns on. Overall, page referrers help you determine how and why people are coming to your site. Adding on to all the other metrics you can track, you can get a better picture of your customer. 



Source:

Nobles, R. (2005). Use referrer logs to analyze your search engine traffic. Search Engine Workshops. Retrieved from http://www.searchengineworkshops.com/articles/traffic.html

Sullivan, D. (2010, May 25). The Death of Web Analytics? An Ode to the Threatened Referrer. Search Engine Land. Retrieved from http://searchengineland.com/the-death-of-web-analytics-an-ode-to-the-referrer-42875







Conversion Rate… What's the Big Deal?

Conversion rate can be defined as the percentage of visitors who take a desired action, with the desired action taking many forms. These actions can include sales of products, membership registrations, newsletter subscriptions, software downloads, or just about any action that your business decides is the ultimate goal (Marketing Terms, 2015). The outcomes of conversions depend on the type of site you have. If you are an e-commerce site, the number of sales or leads is how you define successful conversion. For non e-commerce sites, the number of people who completed a specific task (downloaded a document or sign up for a newsletter) will help define the same metric (Kaushik, 2006).


So how does one increase your conversion rate? What are some best practices that can be done to your site to help increase the conversion you desire?



At the start of 2009, Voices.com, one of the leading marketplaces for voice-over-talent, had a conversion rate less than 5%. They hired Conversion Rate Experts to help increase their conversion rate and were able to do so, by over 400%! (Conversion Rate Experts, 2009).
What were some of the tips and lessons they learned from this process?
  • Find out why customers aren’t converting; don’t just guess. If you don’t know what your customers don’t like than your chances of making them happier is very slim.
  • Segment your visitors. You can segment by visitor type or visitor intention but either way, by segmenting and focusing on messaging towards each segment, you can create separate conversion funnels that will make customers happy.
  • Create demonstration videos. As stated by Conversion Rate Experts, “Often, the biggest obstacle facing prospects is that they don’t understand what they are about to sign up for.” So they helped Voices.com overcome this by adding clearly communicated videos to their site. If you don’t add something like videos, at least clearly explain your service to prospects.
You can read the full case study to get a more thorough idea of how conversion metrics were used and analyzed to help better improve the ability of the business to improve their conversion rate. In the end, you have to study your conversion rate and look at why it is lacking in order to improve your conversion rate.

Analyzing conversion metrics can help your company or business figure out how best to optimize their site to greatly increase the desired outcome or conversion. Using metrics tools, such as Google Analytics, will help you look at the bigger picture surrounding your website, and will help you make informed decisions to better optimize your content and site layout. By tracking progress overtime you can see where you have been and can influence changes that need to be made to change the future of your site. Tracking conversion metrics can also help to inform your content marketing and website design. All metrics can be used to inform other metrics.

Do you have any good examples of real world uses of conversion metrics?


Source:

Conversion Rate Experts. (2009). How we increased the conversion rate of Voices.com by over 400%. Retrieved from http://www.conversion-rate-experts.com/voices-case-study/

Kaushik, A. (2006, July 31). Excellent Analytics Tip #5: Conversion Rate Basics & Best Practices. Occam’s Razor. Retrieved from http://www.kaushik.net/avinash/excellent-analytics-tip5-conversion-rate-basics-best-practices/

Marketing Terms. (2015). Conversion Rate—Marketing Terms. Retrieved from http://www.marketingterms.com/dictionary/conversion_rate/

Mehta, S. (2009, October 27). Google’s favored rocket scientist? Fortune Magazine. Retrieved from http://fortune.com/2009/10/27/googles-favored-rocket-scientist/